Design Thinking

Design thinking is a process of thinking and ideating on a solution that address a problem or better meet a customer/user need. It is important to immerse into the lives of the users to understand their pain point and unmet needs. Initial ideas inspired by such finding will then be tested quickly as prototype for refinement.

According to d.school of Stanford University, here are the five key steps of design thinking :

5 Key Steps of Design Thinking Process according to d.school of Stanford University:


    Learn about the audience for whom you are designing


    Construct a point of view that is based on user needs and insights


    Brainstorm and come up with creative solutions


    Build a representation of one or more of your ideas to show to others

  • TEST

    Return to your original user group and testing your ideas for feedback


Work to fully understand the experience of the user for whom you are designing. Do this through observation, interaction, and immersing yourself in their experiences. Make sure to dial up your curiosity and ask lots of open questions (especially WHY) to unearth deeper unmet needs and insights.


Process and synthesize the findings from your empathy work in order to form a user point of view that you will address with your design.


Explore a wide variety of possible solutions through generating a large quantity of diverse possible solutions, allowing you to step beyond the obvious and explore a range of ideas.


Transform your ideas into a physical form so that you can experience and interact with them and, in the process, learn and develop more empathy.


Try out high-resolution products and use observations and feedback to refine prototypes, learn more about the user, and refine your original point of view.

Design thinking process could be used in various types of problem solving and innovative idea generation, including social innovation. Some successful social innovation ideas came from applying this methodology. Here is an example :


Useful Resources

You will be able to follow the entire process of design thinking by using this manual and follow it step-by-step:


Contact Us

We welcome your support and participation. Please contact the HKSEC Team.

  • Address

    Room 602, Cheng Yu Tung Building, The Chinese University of Hong Kong, Shatin, New Territories, Hong Kong


  • Phone

    (852) 3943 9525 / 3943 9628 / 3943 1649

  • Fax

    (852) 2994 4363

  • E-mail

    [email protected]

Leave your contact

Contact Us